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Senior Renewal Specialist

  • Full Time
  • kozhikode

Website Globit Business Solutions Private Limited.

PROFESSIONAL IT SERVICE/SOLUTION PROVIDER BASED IN CYBERPARK

Responsibilities:

 

·       Generate renewal leads, proactive approach for renewals and build the customer relationships.

·       Actively renew our existing maintenance contracts and achieve targeted renewal rate.

·       Manage large accounts renewals and maintain/build relationship with business users and procurements and C-level management.

·       Maintaining an accurate, detailed client book, and developing an active, repeat customer base.

·       Utilize the CRM tool to ensure standard processes during all sales stages.

·       Make cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tactics.

·       Collaborating with internal departments to facilitate Customer need fulfilment.

·       Maintaining updated knowledge of company products and services.

·       Provide customer service by staying on top of pending orders and customer requests.

·       Deal/Vendor registrations, quote / SLA contract preparations, communicating with customer, arranging required documents, etc

·       Maintain SLA tracker sheets and coordinate with Customer for the upcoming visits related to system health checks and preventive maintenance visits.

·       Working with technical team for preparing the detailed scope of work related to the SLA / OTS proposals.

·       Manage renewals of Software, Hardware and Managed services by calling, sending quotations and closing the deal with customer.

·       Support for Sales order processing by preparing required documentations, costing sheet, PBCR for project execution.

·       Coordination of Invoices with Collection Manager

·       Sales Orders booking in the ERP with complete details

·       Arranging and managing meetings with potential customers

·       In-charge of sales meeting and minutes recording

·       Submit the Monthly Sales report

 

SKILLS 

·       Good oral and written communication skills (English and Hindi)

·       Social skill and team player

·       Maturity, Confidence, Perseverance, Patience and Excellent interpersonal skills

·       Independence and personality

·       Ability to pay strong attention to detail

·       Excellent time management and organizational skills and the ability to multitask and prioritize

·       Strong communication and interpersonal skills and dedication to customer satisfaction

 

QUALIFICATIONS: Education/Certifications/Experience 

·       Bachelor’s Degree in Engineering (CS, IT, ECE) or Business Administration

·       Open to candidates with limited or no prior experience

·       Strong PC and good typing skills (MS Windows, Outlook, Word, Excel, etc).

To apply for this job email your details to hrindia@gbsits.com