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TECH SUPPORT ENGINEER (ACTIVE DIRECTORY & MS EXCHANGE)

Website rimsinfotech RIMS TECHNOLOGIES PRIVATE LIMITED

PROFESSIONAL IT SERVICE/SOLUTION PROVIDER BASED IN CYBERPARK

Key Responsibilities

  • Good Knowledge of Server and Client Architecture (Work Group and Domain Systems) on Windows OS (2008, 2012, 2016, and 2019)
  • Windows OS Troubleshooting and administration
    Troubleshooting Blue Screen Error
  • Hands-on experience on Active Directory issues like Replication, Time sync, DNS, DHCP, Schema Updates, and IIS on Windows OS (2008, 2012, 2016, and 2019)
  • Experience and Knowledge on O365
  • Hands-on Experience on Exchange Server version (2010, 2013, 2016, 2019) including DAG environment.
  • Able to build DAG from scratch
  • Exchange Upgrades Activities.
  • Troubleshooting Mail related issues on the server
  • Recovery of exchange servers
  • Hardware Knowledge on Blade Servers, ILO and iDRAC
  • Experience with VMware and Hypervisor
  • Handing Issues like Disk Memory and CPU, Even Logs and Other Customer Requests.
    Scripting Knowledge (PowerShell or Python or Ansible)
  • Experience with Print and File Servers.
  • Good Knowledge of Backups, Windows Servers Patching Processes on Windows Cluster.
    Hands-on with (WSUS, GPO, and SCCM)

Additional Expectations

  • Linux Basics and Experience on VMware
  • Microsoft Certifications
  • Ability to learn new things quickly and adopt changes
  • Strong organizational skills and knowledge to balance multiple engagements at the same time.
  • Build and maintain appropriate relationships with clients; leverage relationships to effectively execute work.
  • Maintain open and proactive communication.
  • Demonstrate high energy and a positive attitude that promotes flexibility, teamwork, and initiative.
  • Provide support for the Implementations team during critical stages of any transformation and migration engagement

Technical Skills Requirements

  • Diploma Holders / Graduates
  • Industry-standard certifications: MCSE, Microsoft Exchange Certification is a plus
  • A Minimum of 3 years of IT technical background with calling experience is required to understand the technical depth. Must have an experience in  IT technical helpdesk/Corporate IT support as a prerequisite.
  • Experience in implementing and troubleshooting applications and platform faults in Enterprise environments
  • Client-facing experience at an enterprise level and corporate environment is desired
  • Dealing with customer issues over the telephone on a daily basis using a call tracking system
    Communicating with clients on their cases/projects
  • Ensuring customer satisfaction by providing a professional service
  • Ability to recreate problems in-house and provide evidence where required
  • Accustomed to conducting research to find answers to questions and solutions to problems from various sources

To apply for this job email your details to anwar@rimsinfotech.com